Portfolio

Work, with the constraint that made it hard

Engagements for government bodies, consultancies and product teams across India, Qatar and Ethiopia. Each entry states the brief, the work delivered and what the client accepted.

Business analysis

Customs workflow analysis and SOP documentation

Project overview: Automated and manual customs workflows analysed end to end, then written up as Standard Operating Procedures the organisation can operate from.; Work ran across both automated systems and manual steps, with no single documented account of how a process actually happened or where the gaps sat.; Offsite stakeholder interviews, requirement-gathering workshops and As-Is analysis of the current system and workflows, modelled in BPMN. Findings are written up as Business Requirement Documents and Standard Operating Procedures, with To-Be requirements defined against the gaps.
Features: As-Is analysis of current systems and workflows
Stakeholder analysis and communication management
BPMN process modelling
Business Requirement Documents and Standard Operating Procedures
To-Be requirements defined against identified gaps
Software functional testing
Business outcome: SOP and BRD sets are issued workflow by workflow, giving the organisation a single documented account of how each process runs.
Technology stack: BPMN
MS Visio
draw.io
Jira
MS Office

Programme management

IT infrastructure and TTMS rollout for a national transport authority

Project overview: Business readiness, procurement support and nationwide training for a transport and traffic management system, across two phases.; A national rollout needed both a defensible vendor selection process and operational sites genuinely ready to run the new systems when they arrived.; Phase one developed the business readiness approach, models, strategies and policies, contributed to the bidding documents and supported vendor selection. Phase two produced the rollout plan, readiness assessments across operational locations, training materials and delivery.
Features: Business readiness models, strategies and policies
Bidding document preparation and vendor selection support
Nationwide rollout planning
Readiness assessment across operational locations
Train-the-Trainer and training manuals
Training delivery and final project closure reporting
Business outcome: Every major deliverable — readiness models, bidding documents, rollout plan, readiness reports, training manuals and the closure report — was approved by the Federal Transport Authority.
Technology stack: Business readiness assessment
Bid documentation
Train-the-Trainer
Programme reporting

Programme management

Technical advisory for a national dental council digitisation programme

Project overview: Client-side technical oversight across the design, build and rollout of a regulator’s digital platform, from SRS review through to UAT acceptance.; A system integrator had been appointed to design, develop, implement and maintain the platform, but the council needed independent technical capacity to hold that contract to its stated requirements.; Programme management across stakeholders and the field team, vendor management against contract compliance, review of the SRS and SDD, and assessment of delivered modules against both the SRS and the RFP separately.
Features: Programme management across stakeholders and field teams
Vendor management against contract compliance
SRS and SDD review and acceptance
Module assessment against both SRS and RFP
UAT acceptance including biometric attendance and online interfaces
DC/DR audit report acceptance
Payment and email/SMS gateway verification
Business outcome: Each milestone was accepted against documented criteria — inception approach, SRS, SDD, implementation approach, module testing and gateway integration.
Technology stack: SRS and SDD review
UAT management
Vendor governance
Technical documentation

Solution design

Multivendor marketplace — system architecture and design

Project overview: A complete architecture and design package for a multivendor marketplace, sized for a million concurrent users before development began.; The development team needed requirements, architecture and infrastructure sizing settled up front for a marketplace spanning admin, seller and buyer experiences.; Requirements and workflows across all three portals, a full security architecture, integration design for payments and ERP, and infrastructure sizing delivered as a build-ready specification.
Features: Admin panel, seller dashboard and buyer portal workflows
Database, application and network security architecture
Payment gateway and open-source ERP integration for CRM and inventory
AI-based monitoring for fraud, complaints and advertisements
Infrastructure sizing for one million concurrent users
Multi-currency, multilingual and per-state tax handling
Business outcome: Delivered as a system architecture document, wireframes, workflow documentation, technical diagrams and a project scope document the team could build directly from.
Technology stack: Balsamiq
Figma
MS Visio
Jira
MS Teams

Solution design

Freight logistics platform — software design document

Project overview: Research and a full Software Design Document for a freight platform serving shippers, brokers and carriers, written for a development team to build from.; The platform carried three distinct user roles with overlapping workflows, and development could not start without one specification covering all of them.; Domain research, process flowcharts and a Software Design Document specifying every role-level workflow, from shipment creation through to electronic proof of delivery.
Features: Shipper shipment creation, tracking and PRO number generation
Broker freight validation and load board posting
Carrier registration, approval and bidding
OSD status updates with document and photo upload
Electronic bill of lading through the app
Complete process flowcharts and system workflows
Business outcome: The development team received complete system workflows and technical guidance covering all three roles.
Technology stack: Software Design Document
Process flowcharts
Requirements analysis

Business analysis

Agosh platform — business analysis and requirements

Project overview: Business analysis, SWOT and a business requirements document taking the platform from concept to a specification ready to build against.; The concept needed testing against its market and translating into requirements before any development commitment was made.; Detailed business analysis, SWOT analysis of the proposition, and a Business Requirements Document covering platform scope.
Features: Detailed business analysis of the platform concept
SWOT analysis of the proposition
Business Requirements Document covering platform scope
Milestone-based delivery against agreed artefacts
Business outcome: The client moved from concept to a signed-off requirements baseline ready for development.
Technology stack: Business analysis
SWOT analysis
BRD

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